{"version":"1.0","provider_name":"ISGA Institut Sup\u00e9rieur d&#039;Ing\u00e9nierie &amp; des Affaires","provider_url":"https:\/\/isga.ma\/isga","title":"Responsable du service client - ISGA Institut Sup\u00e9rieur d&#039;Ing\u00e9nierie &amp; des Affaires","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"XTvt3hs2sg\"><a href=\"https:\/\/isga.ma\/isga\/fiche-metier-responsable-du-service-client\/\">Responsable du service client<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/isga.ma\/isga\/fiche-metier-responsable-du-service-client\/embed\/#?secret=XTvt3hs2sg\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Responsable du service client\u00a0\u00bb &#8212; ISGA Institut Sup\u00e9rieur d&#039;Ing\u00e9nierie &amp; des Affaires\" data-secret=\"XTvt3hs2sg\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/isga.ma\/isga\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"Perfectionnement de l\u2019exp\u00e9rience client et d\u00e9veloppement de l\u2019image de marque : voici les enjeux du m\u00e9tier de responsable du service client. La satisfaction et la fid\u00e9lisation de la cible sont les objectifs fondateurs de la profession. Le responsable du service client met en place la strat\u00e9gie de traitement des demandes pour r\u00e9pondre aux suggestions, r\u00e9clamations et besoins des consommateurs. Le m\u00e9tier n\u00e9cessite des comp\u00e9tences commerciales ainsi que des connaissances en marketing et en communication."}